Shapa FAQ

Getting Started

How do I connect my Shapa and app?

Shapa connects via bluetooth to the app. Make sure you have bluetooth enabled on your smartphone. Once you open the app and step on the scale, the scale will connect with the app.

Why won’t my scale sync?

Make sure that you have bluetooth enabled on your smartphone. The device syncs with the app via bluetooth.

Can I share my profile with my friends?

Currently Shapa is a personal journey, but feel free to share your progress with your friends. If you have suggestions for features you would like to see on Shapa, drop us a line at

Can I sync my Shapa with other applications or devices?

Shapa syncs with the Shapa app on your smartphone. Soon you'll be able to connect Shapa with Apple Health or Google Fit. If you have suggestions for other applications or devices you would like to connect Shapa with, drop us a line at

I don’t have a smartphone. Can I still use Shapa?

The personalized program is only available on a smartphone. You can order a scale and take the questionnaire online at but you won’t have access to your personalized program without a smartphone.

Can I customize my Shapa dashboard?

The dashboard is designed so that you have all the information and feedback you need to be successful following the Shapa program. Have ideas on features or additions to the dashboard? Drop us a line at

What is Shapa’s return & warranty policy?

You’ll find the return and refund policy for Shapa on our website here.

Where do my activities go after I complete them?

Shapa will keep track of your progress on the activities and congratulate you on forming new healthy habits when you have completed an activity.

How do I change my profile information?

Click on the Settings (or gear) icon in the app to change your profile information. It’s located in the top right corner of your Shapa dashboard.

What are the terms of use?

You can read the full Terms & Conditions for Shapa here on our website.

Goals and Metrics

How does Shapa figure out my goals?

When you first join Shapa you are asked to fill out a questionnaire. Shapa uses your responses in the questionnaire to learn about your personality, hobbies and life lifestyle, and environment. From there Shapa selects activities that we think would fit best into your daily life.

Can I customize my goals?

You can update your responses to the questionnaire at any time by logging into your account on the Shapa website. Shapa will adjust your program based on your new responses. You can also update what you feel is your ideal weight and age in the app by clicking on Settings and then Ideal Age & Weight.

Will my goals change as I progress?

Shapa will continue to suggest and adjust activities for you based on your personality, habits, and environment. You’ll also notice changes in your Shapa Color and Age as you progress towards long-term weight management and a healthy lifestyle to give you feedback and motivate you.

Where is my weight displayed?

Shapa doesn’t display your weight in pounds or kilograms anywhere in the app. Shapa is intended to give you more clear and consistent feedback about how you are doing on your health journey within your body’s natural fluctuations.

What is my Shapa Age?

Your Shapa Age is a truer metric of your health. It takes into account your body’s natural fluctuations in weight, your participation in the missions, and other health metrics.

What is the Shapa Color?

The Shapa Color is a 5-point scale which gives you feedback each time you step up on your Shapa informing you of how you're doing compared to your body’s natural fluctuations.

How often should I use Shapa for best results?

We recommend stepping on your Shapa twice a day, ideally in the morning and the evening for the best results. In the Shapa app you can set reminders for yourself to step up on your Shapa twice daily.

Can I view my total progress in the app?

Your Shapa Age gives you feedback on your overall progress in the program. You can see you Shapa Age in the app after you have completed the calibration phase.

How come I don’t see my Shapa Age right away when I start the program?

When you first start the Shapa program, you will be asked to step up on the scale twice a day, every morning and evening. You are encouraged to do this so that Shapa can learn about your body and it’s natural fluctuations.

How do I choose which day of the week to start?

Everyday is a great day to get step up on your Shapa and get started.

Basic Nutrition Information

What diet should I follow with Shapa?

Shapa is not associated with a specific diet. While we highly recommend eating fruits, vegetables, and whole grains, our goal is to help you create a balanced lifestyle that matches your life and your needs rather than a short term restrictive diet.

What is a calorie?

A calorie is a measure of energy. Our bodies use calories to power our muscles, brain, and organs. When we consume more calories than our body needs, it stores the extra calories for us as fat for later use. However, when we do this for a long time we wind up with a large reserve of stored calories, and this reflects in increased fat stores and increased weight. Calories in our food come from three main nutrient sources: carbohydrates, protein, and fat. All of these nutrients are found naturally in the foods we eat, and are important to our body functions. It is generally recommended that 45-65% of your daily calories come from carbohydrates, 10-35% from protein, and the remaining 20-30% come from fat.

What are carbohydrates?

Carbohydrates are found in many foods, especially grain based foods such as bread and rice, legumes, fruits and vegetables, and desserts. They are the preferred energy source for our brains and many body functions. One gram of carbohydrate contains four calories. Carbohydrates can be simplified into two categories: complex and simple.

i) Complex carbohydrates are found in whole grains, legumes, and many vegetables. These foods also provide fiber, protein, and a wide variety of essential vitamins. Because of this, they are absorbed more slowly by the body and energy is provided at an even rate.
ii) Simple carbohydrates are fruits, white breads and white rice, as well as desserts and other sweetened foods and beverages. These are absorbed quickly by the body and provide a quick supply of energy. Fruits contain a good amount of fiber and important vitamins, and are essential to a healthy diet. However, most simple carbohydrates are refined from their natural state. The refining process removes most of a food’s fiber and vitamins. In breads and grains select vitamins are manually added back afterwards, but for the sugars found in sweetened drinks and desserts you wind up only getting calories. This is why they are often referred to as “empty calories.”

To make sure the calories you eat are keeping your body healthy and giving you an even energy level, it is recommended that at least 50% of your daily carbohydrate intake comes from complex carbohydrates and fruit.

What is protein?

Protein is found in many foods we eat. Some foods like meat, poultry, fish, and eggs are excellent sources of protein, but other foods like beans, grains, and vegetables can also contain good amounts of protein, depending on the type and amount eaten. It provides essential amino acids which are building blocks that support our body as it builds and repairs itself, and it can also be used for energy. One gram of protein contains four calories. It’s important to know that many protein foods are also high in fat, and all proteins also can be turned into energy stores. Protein needs are different for everyone, and change based on age, gender, activity levels, and health status.

What is fat?

Fat is an essential nutrient responsible for supporting healthy skin and body tissues. It is also essential for providing flavor in our foods. Fat is also a source of vitamins A, D, E, and K. There are four main kinds of fats: mono- and polyunsaturated fats, trans fats, and saturated fats.

i) Mono and polyunsaturated fats are the ones we find in most plant foods and fish. When in oil form, these fats are liquid at room temperature. Some of these fats are essential, meaning they cannot be made by our bodies, such as Omega 3 fats, which are found in salmon, walnuts, and flax seeds.
ii) Saturated fats are mostly found in animal foods and tropical oils. These fats are solid at room temperature. Some people may be sensitive to saturated fats in their diet and may find that it affects their cholesterol levels. Because of this it is generally recommended to limit saturated fat intake in a healthy diet, though studies show the saturated fats from animal products may be more likely to cause issues.
iii) Trans fats are occasionally found in nature, but mostly are man made. When creating trans fat, the manufacturer takes a liquid mono- or polyunsaturated fat and turns it into a solid saturated fat. These fats are directly linked to bad cholesterol levels and heart disease and should be avoided.

While fats are essential nutrients, it is important to monitor fat in your diet. One gram of fat provides nine calories, making it the most calorie dense nutrient available. Because of how many calories it provides per gram, a small amount adds up quickly, and as you would expect any additional fat is easily stored by our body for future use.

Should I take any supplements?

Most people can meet all of their vitamin and mineral needs simply by eating a healthy diet. A daily multivitamin is possibly beneficial, but is not always necessary. That being said, many people may find that they need additional supplements to meet their needs for certain vitamins based on their diets or geographical location, however some vitamins and minerals can be dangerous at high levels. We recommend that you discuss vitamin supplements with your doctor to make sure that you do not accidentally exceed the safe dosage.

Who should I contact with questions about nutrition?

If you have questions about nutrition you will want to talk with a Registered Dietitian as they are trained specifically to help you with your questions. If you do not know how to get in touch with a Registered Dietitian, ask your doctor for a referral.